Returns & Exchanges

Due to the perishable nature of our handcrafted chocolates, we prioritize your satisfaction while maintaining strict food safety standards. If your order arrives damaged or incorrect, please contact us within 48 hours for a replacement or store credit.

Return Process

• 1.
  Contact Support

  Email our concierge team with your order number and a brief description of the issue to initiate a quality review.

• 2.
  Document Dampage

  Please provide clear photographs of the packaging and the chocolate products to help us assess the condition of your delivery.

• 3.
  Verification Process

  Our artisan team will review your claim within 24 business hours to ensure it meets our quality guarantee criteria.

• 4.
  Resolution

  Once approved, we will immediately process a fresh replacement shipment or issue a digital gift card for the full value of the affected items.